When will you ship the item?
All orders will be fulfilled by Matsukaze. We will ship the goods within 1-2 business days and upload the tracking numbers after shipment, but the time of delivery depends on local delivery speed and customs clearance, which we can't fully control. Usually, it takes 5-14 working days for you to receive the parcel.
Which shipping company will the parcel be shipped with?
It will be ship by FedEx.
Shipments within Japan will be shipped by Sagawa Express.
Can you declare the parcel as a gift?
No, sorry the courier service does not accept this kind of declaration.
VAT or import tax included?
Due to the customs policy of different countries, we can't control the taxes. Our product price does not include VAT or import tax for your country. We will try our best to declare a comparatively lower value for the product.
If the shipping address is within Japan, a Japanese consumption tax will be added.
Additional notice about shipping
This is the client’s responsibility to help with successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:
- We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in customs due to any custom clearance reasons. If the client does not provide any necessary information that is required by the customs(such as tax payment) promptly, the parcel will be returned to the shipping company’s country of origin warehouse. If the client wants to re-ship the parcel, you may need to pay an additional fee(according to the bill from our shipping company). If you decided not to get the parcel at your discretion, you may need to carry the burden of return shipping cost(according to the bill from our shipping company). We will refund the retail price(not including extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.
- We will contact the client ASAP once we receive any notification from our shipping company that either the delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional costs for re-delivery.
- After the customer received the product if it is not related to a product quality problem and the customer wants to return the product, the customer needs to cover the return shipping cost. Once we received the product in our warehouse, we will issue a refund for the product cost.