Our website accepts most major credit cards such as Visa, and MasterCard by PayPal.
Yes, we can display prices and accept payments in your local currency.
We have also added a drop-down menu at the bottom of the page, which allows you to easily switch between currencies.
Please note that the system rounds up fractions when converting currencies, so customers looking for the greatest savings may want to consider paying in Japanese Yen.
Japanese consumption tax is not included.
If the shipping address is within Japan, a Japanese consumption tax will be added.
Due to the customs policy of different countries, we can't control the taxes. Our product price does not include VAT or import tax for your country. We will try our best to declare a comparatively lower value for the product.
We use FedEx as the delivery service.
Shipments within Japan will be shipped by Sagawa Express.
Once you have completed your shipping method selected in the cart, you will know the automatically calculated shipping cost.
No, delivery dates and times can't be specified.
We will ship the goods within 1-2 business days and upload the tracking numbers after shipment, but the time of delivery depends on local delivery speed and customs clearance, which we can't fully control. Usually, it takes 5-14 working days for you to receive the parcel.
We won't accept any returns or exchanges unless the products are faulty.
In case of the products are faulty, requests for exchanges or returns have to be made within 14 days after delivery on the inquiry form.
Yes, we do. If you want to use them, please email us through the inquiry form.
Unauthorized copying or reproduction of any content, text, images, or logos on this site is strictly prohibited. Matsukaze Corporation All Rights Reserved. Legal action will be taken against violators.
Depending on the inquiry, it may take some time to provide a response.
Please note that on holidays, your request will be handled the next business day or afterward.