Top FAQs about Matsukaze Eyelash Extensions: Expert Answers and Tips

 Q1: Does Matsukaze's website provide bulk order discounts for eyelash extensions?

A1: Yes, we offer a 10% discount coupon for bulk orders of 100,000 Japanese yen (excluding tax) or more. Please contact us in advance to receive a coupon code for orders over 100,000 yen (excluding tax). For more details, contact us.

Q2: Are there any special prices for Matsukaze's eyelash extension products?

A2: All prices shown on our website are wholesale prices. For more information about wholesale pricing, please visit the product page.

Q3: How long does shipping take?

A3: Shipping typically takes about 7 to 10 days, depending on the destination country and customs clearance status. Delivery times may vary based on the quantity of cargo and other procedures. More details are available on our shipping policy page.

Q4: What are the shipping costs?

A4: We generally use FedEx for international orders. Shipping costs vary depending on the weight, size, and distance of your order. As the order quantity, item size, and weight increase, so will the shipping costs. For detailed shipping costs, please check the order confirmation page before completing the payment process.

Q5: Are there any customs charges?

A5: Our product prices do not include VAT or import taxes for your country. We will try to declare a lower value for the product, but customers are responsible for paying any applicable taxes. We recommend contacting your country's customs office for specific information on duties, as they vary by product type and country of import.

Q6: Are there any Matsukaze dealers in Japan?

A6: We do not have a store, but we do have an office in Osaka, Japan. You can visit our office to see and purchase our products directly. Please make an appointment in advance by letting us know your preferred date and time via email.
We welcome your visit during our business hours, which are from 10 am to 4 pm on weekdays.

Location: OMM Bldg 19F, 1-7-31 Otemae, Chuo-ku, Osaka, Japan
Access: A 15-minute taxi ride from Osaka Station or a 2-minute walk from Temmabashi Station.

Q7: How can I become a Matsukaze distributor?

A7: Unfortunately, we are not currently looking for overseas distributors. If we ever need a distributor, we will consider customers based on their purchase history.

Q8:Do you offer schools or practical seminars at Matsukaze?

A8:We do not offer schools or practical seminars. However, if you have any questions or concerns about our products, please feel free to contact us by email.

Q9: Can you produce custom products?

A9: Some products can be produced under OEM arrangements. Availability, MOQ, pricing, and other conditions may vary depending on the product. Please contact us with the product type and code you are interested in for more details.

Q10: What if I have questions about Matsukaze eyelash extension products?

A10: Please contact us by email with any questions or concerns. We strive to respond as quickly as possible, but please note that replies may be delayed due to regular holidays.
Please feel free to contact us.

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